Service design and delivery

Author：edited by Mairi Macintyre, Glenn Parry, Jannis Angelis.
Publisher：Springer Science+Business Media, LLC
ISBN：9781441983213 (electronic bk.) ; 9781441983206 (paper)
Publication Date：2011
其他作者：Macintyre, Mairi. ; Parry, Glenn. ; Angelis, Jannis.
語言：zh
出版地：Boston, MA :
Description

xxii, 169 p. ::ill., digital ;:24 cm.

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