The science of service systems

Author：edited by Haluk Demirkan, James C. Spohrer, Vikas Krishna.
Publisher：Springer Science+Business Media, LLC
ISBN：9781441982704 (electronic bk.) ; 9781441982698 (paper)
Publication Date：2011
其他作者：Demirkan, Haluk. ; Spohrer, James C. ; Krishna, Vikas.
語言：zh
出版地：Boston, MA :
Description

xxiv, 358 p. ::ill., digital ;:24 cm.

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