Emotional engineering : service development

Author：edited by Shuichi Fukuda.
Publisher：Springer-Verlag London Limited
ISBN：9781849964234 (electronic bk.) ; 9781849964227 (paper)
Publication Date：2011
其他作者：Fukuda, Shuichi.
語言：zh
出版地：London :
Description

xviii, 395 p. ::ill., digital ;:24 cm.

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